Privacy Policy

1. Introduction

Welcome to CoreClasses.org ("we," "our," or "the Platform"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, YouTube content, or paid live classes.

By accessing or using CoreClasses.org, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.

This policy complies with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

2. Information We Collect

2.1 Personal Information

When you register for paid classes or contact us, we may collect the following personal information:

• Identification Information: Name, date of birth, profile picture
• Contact Information: Email address, phone number, WhatsApp number
• Educational Information: Academic qualifications, course preferences, learning goals
• Account Information: Username, password (encrypted), account settings
• Payment Information: Billing details, transaction history (securely processed by third-party payment gateways)

2.2 Non-Personal Information

We automatically collect certain non-personal information when you visit our website:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on site, links clicked, referral source
• Cookies and Tracking: Session cookies, analytics cookies, preference cookies
• Location Data: General geographic location (country, city) based on IP address

2.3 YouTube Interaction Data

When you access our free YouTube content, YouTube's privacy policy applies. We do not collect personal data from YouTube viewers unless they voluntarily contact us or enroll in paid classes.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Educational Services

• Provide access to paid live classes (1-to-1 and group sessions)
• Communicate with you about course schedules, assignments, and progress
• Issue certificates upon course completion
• Provide personalized learning recommendations and mentor support

3.2 Platform Operations

• Manage user accounts and authentication
• Process payments and maintain transaction records
• Improve website functionality and user experience
• Troubleshoot technical issues and provide customer support

3.3 Communication

• Send course updates, reminders, and educational content
• Respond to inquiries, feedback, and support requests
• Send promotional emails about new courses (with opt-out option)
• Notify you of changes to our policies or services

3.4 Analytics and Improvement

• Analyze website traffic and user behavior to improve our services
• Conduct research to enhance course quality and teaching methods
• Generate aggregated, anonymized statistics for internal reporting

4. Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: Razorpay, PayU, or other secure payment gateways
• Communication Tools: Email service providers, SMS gateways, WhatsApp Business API
• Cloud Hosting: Hostinger and other hosting providers for data storage
• Analytics Tools: Google Analytics for website performance monitoring

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

• Comply with legal obligations and respond to lawful requests
• Protect the rights, property, or safety of CoreClasses.org, our users, or the public
• Prevent fraud, security breaches, or illegal activities
• Enforce our Terms and Conditions

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security and Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Secure Storage: Personal data is stored on secure servers with restricted access
• Password Protection: User passwords are hashed and encrypted using industry-standard algorithms
• Firewall Protection: Our servers are protected by firewalls and intrusion detection systems

5.2 Organizational Safeguards

• Access to personal data is restricted to authorized personnel only
• Employees are trained on data protection and confidentiality practices
• Regular security audits and vulnerability assessments are conducted
• Data breach response protocols are in place

5.3 User Responsibilities

While we take extensive measures to protect your data, you also play a role in maintaining security:

• Use strong, unique passwords for your account
• Do not share your login credentials with others
• Log out of your account after each session, especially on shared devices
• Report any suspicious activity or security concerns immediately

Disclaimer: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

CoreClasses.org uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve site functionality.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality (login, navigation, security)
• Performance Cookies: Collect anonymous data about how you use our site (Google Analytics)
• Functional Cookies: Remember your preferences (language, theme, layout)
• Marketing Cookies: Track your activity for promotional purposes (with consent)

Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect site functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Clear cookies when you close your browser
• Receive notifications when new cookies are set

7. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Retention Periods

• Active User Accounts: Data is retained for the duration of your account activity
• Course Completion Records: Retained for 7 years for certificate verification purposes
• Payment Records: Retained for 7 years as required by Indian tax and accounting laws
• Marketing Data: Retained until you unsubscribe or request deletion
• Inactive Accounts: Automatically deleted after 3 years of inactivity (with prior notice)

Data Deletion Requests

You have the right to request deletion of your personal data. To do so:

• Send a deletion request to privacy@coreclasses.org
• Verify your identity to prevent unauthorized deletion
• We will process your request within 30 days

Note: Certain data may be retained if required by law (e.g., tax records, legal proceedings) or for legitimate business purposes (e.g., certificate verification).

8. Your Privacy Rights

Under Indian data protection laws, you have the following rights regarding your personal information:

8.1 Right to Access

You can request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format.

8.2 Right to Correction

If your personal information is inaccurate or incomplete, you can request corrections. You can update most information directly through your account settings.

8.3 Right to Deletion

You can request deletion of your personal data, subject to legal and contractual obligations (e.g., certificate verification, tax records).

8.4 Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances (e.g., if you dispute data accuracy).

8.5 Right to Data Portability

You can request a machine-readable copy of your data to transfer to another service provider.

8.6 Right to Withdraw Consent

Where we process data based on your consent (e.g., marketing emails), you can withdraw consent at any time by:

• Clicking "unsubscribe" in marketing emails
• Updating your account preferences
• Contacting us at privacy@coreclasses.org

8.7 Right to Object

You can object to data processing for marketing purposes or based on legitimate interests.

9. Children's Privacy

CoreClasses.org is committed to protecting the privacy of children. Our services are designed for users aged 13 and above.

Age Restrictions

• Free YouTube Content: Accessible to all ages with parental guidance
• Website Browsing: Open to users aged 13+
• Paid Live Classes: Users must be 18+ or have parental consent
• Account Creation: Requires parental consent for users under 18

Parental Consent

If a user is under 18 years of age, we require verifiable parental consent before collecting personal information. Parents or guardians can:

• Review the personal information we collect about their child
• Request deletion of their child's data
• Refuse further collection or use of their child's information

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take immediate steps to delete that information.

Parents/Guardians: If you believe your child has provided personal information without consent, contact us at privacy@coreclasses.org.

10. Third-Party Links and Services

CoreClasses.org may contain links to third-party websites, services, or platforms, including:

• YouTube channels (for free educational content)
• Payment gateways (Razorpay, PayU, etc.)
• Social media platforms (Facebook, Instagram, LinkedIn, WhatsApp)
• External resources and references

Important: We are not responsible for the privacy practices of these third-party sites. When you leave CoreClasses.org, we encourage you to review the privacy policies of any external sites you visit.

YouTube Privacy

Our free educational content is hosted on YouTube. YouTube's privacy policy and terms of service apply when you watch our videos. We do not collect personal data from YouTube viewers unless they contact us directly.

11. International Data Transfers

CoreClasses.org is based in India, and your data is primarily stored on servers located in India. However, some of our service providers (e.g., cloud hosting, analytics) may store data in other countries.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Service providers comply with international data protection standards
• Data processing agreements include adequate security clauses
• Transfers comply with applicable Indian and international laws

By using CoreClasses.org, you consent to the transfer of your data to India and other countries where our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

Notification of Changes

When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email (for registered users)
• Display a prominent notice on our website

Your continued use of CoreClasses.org after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

13. Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, we will:

• Notify affected users within 72 hours of discovering the breach
• Inform relevant authorities as required by Indian law
• Provide details about the nature of the breach and data affected
• Outline steps we are taking to mitigate harm and prevent future breaches
• Advise you on protective measures you can take (e.g., password changes)

We maintain incident response protocols and regularly test our security systems to minimize the risk of breaches.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: